Shipping policy
📦 Shipping & Customs Policy
🧵 Processing Time
All items are handmade with care.
Orders are usually processed within 1–3 business days before dispatch. (Except the customized order or out of stock, we will discuss the delivery time with you)
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🇬🇧 United Kingdom
• Shipping via Royal Mail
• Estimated delivery: 2–4 business days
• No customs charges apply
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🇪🇺 European Union (France, Germany, Spain, Italy)
• Shipping via Royal Mail International Tracked
• Estimated delivery: 5–10 business days (may take longer during customs clearance)
Customs & Taxes
• International orders may be subject to import VAT, customs duties, or handling fees
• These charges are not included in the item price or shipping cost
• Buyers are responsible for any customs charges applied by their country
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United States/Canada
• Shipping via Royal Mail International Tracked
• Estimated delivery: 7–12 business days
Customs Notice
• US import duties or customs fees may apply
• Buyers are responsible for any customs charges incurred
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India/Cyprus
• Shipping via Royal Mail International Tracked
• Estimated delivery: 7–10 business days
Customs & Taxes
• International orders may be subject to import VAT, customs duties, or handling fees
• These charges are not included in the item price or shipping cost
• Buyers are responsible for any customs charges applied by their country
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📮 Tracking
Tracking information will be provided once your order has been dispatched.
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❗ Important Notes
• We are not responsible for delays caused by customs clearance
• Please ensure your shipping address is correct
• Refused or unclaimed parcels due to unpaid customs fees are non-refundable
You should receive a confirmation email once your order is dispatched. Please check your junk mail if you have not received this. A tracking number will also be provided to you.